Refund policy

Return Policy

We have a 7-day return policy, allowing you to return items within 7 days after receiving them. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at radiantpk@gmail.com or call us at +923204178072. Returns should be sent to the following address:

House No 2, Street No 2, Ettehad Park, Bank Stop, Ferozpur Road, Lahore, Punjab, Pakistan

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without prior approval will not be accepted.

For damages or issues with your order, please inspect it upon receipt and contact us immediately.

Exceptions

Certain items cannot be returned, such as perishable goods, custom products, and personal care items. Additionally, sale items or gift cards are not eligible for return.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

For any inquiries about your return or refund status beyond 15 business days, please reach out to us at radiantpk@gmail.com or call us at +923204178072.